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HELP AND FAQS

If you are looking for help on Station Casinos, please look through the below Frequently Asked Questions. Should you have any queries that are not covered below, you can contact our friendly Customer Service Team at:  [email protected]

  • How do I Sign Up?

    • It is easy to sign up to Station Casinos, simply visit the registration page and enter your details. Please note: You must be 21 years or older and be a resident of the United States of America to be a member of Station Casinos.

  • Is it free to join?

    • Yes. Sign up is absolutely free. Every new player is welcomed with free Coins to play with. You can use your Coins to play the Station Casinos games. If you run out of Coins don’t worry, if you log back in to your account each day, you will automatically get free Coins added to your account. If you can't wait 24 hours or would like to add to your Coins, you can continue to buy Coins packages here.

  • What are Coins?

    • Every Station Casinos STN Play player has an account which contains coins. These coins are used to play the games within the STN Play website or app.

  • How do I get more Coins?

    • If you have run out or want to purchase more Coins you can use your credit card or debit card to purchase more. All major credit cards are accepted.

  • Can I exchange or redeem my Coins?

    • No. Coins cannot be redeemed or exchanged for money or money's worth at any time. Coins are used to play the games on the STN Play platform for entertainment value only.

  • What type of games can I play?

    • You can enjoy a wide range of Slot Games, Table Games, Video Poker, multiplayer Poker, Keno and other exciting games. More games are being added frequently, so make sure you come back to check out our new game releases.

  • What are XP points and how are they calculated?

    • XP points, Experience Points to give them their full name, are earned by players for staking on all slot games on the site. The more players stake the faster they earn XP points and the faster they move up the XP Levels. For moving up each level the players will be awarded bonus Coins with the value getting progressively larger the higher the level attained. Players can also earn XP points for every game they play, so playing all the games on the site will earn the player more XP points.

  • What browsers does this website support?

    • This site supports the following web browsers:

      Windows
      • Microsoft® Edge (most recent stable version)
      • Google Chrome (most recent stable version)
      • Mozilla Firefox (most recent stable version)


      Mac
      • Safari® versions 5.x, 6.x and 7.x
      • Google Chrome (most recent stable version)
      • Mozilla Firefox (most recent stable version)


      If using another browser with this site you may experience reduced functionality of poor performance due to the limitations of that browser. We recommend using the site with the latest version of Google Chrome Browser or Mozilla Firefox web browser.

  • Can I play on a mobile phone or tablet?

    • Yes. You can visit Station Casinos using a smart phone or a tablet. Download your choice of mobile gaming App from the Google Play Store (for Android devices) or from the Apple iTunes App Store (for iPads & iPhones).

  • What if I have lost my password?

    • Don’t worry. If you can't remember your password you can click  here. If you do not receive an email to reset your password, be sure to check your spam folder.
      If you are still experiencing difficulties, you can contact one of our friendly Customer Service Team at [email protected].

  • What is a leaderboard?

    • Our leaderboard keeps track of our players with the highest winnings. We have five leaderboards showing the top winners for the daily, weekly, monthly, tables and poker leaderboards. The top players receive extra Coins depending on their rank.
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